Refund Policy

Last updated: September 2026

Thank you for shopping at Ximora. We want you to be completely satisfied with your purchase. Please read this policy carefully before making a return request.

1. Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition as when you received it
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Downloadable or digital products
• Items marked as final sale
• Personal care or hygiene items that have been opened or used
• Items damaged due to misuse or improper handling

3. How to Initiate a Return

To start a return, please contact us at support@Ximora.store with the following information:

• Your order number
• The item(s) you wish to return
• Reason for the return
• Photos of the item if it is damaged or defective

Our team will respond within 1–2 business days with return instructions.

4. Refund Process

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days to your original payment method.
• If your refund is rejected, we will explain the reason and return the item to you.

Please note that your bank or credit card provider may take additional time to post the refund to your account.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

1. Check your bank account again
2. Contact your credit card company — it may take time before your refund is officially posted
3. Contact your bank
4. If you’ve done all of the above and still have not received your refund, please contact us at support@Ximora.store

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@Ximora.store with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at support@Ximora.store.

8. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defective item or an error on our part. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

9. Contact Us

If you have any questions about our Refund Policy, please don’t hesitate to reach out:

Ximora Support
Email: support@Ximora.store