Refund Policy

Last updated: September 2026

Thank you for shopping at Ximora. We want you to be completely satisfied with your purchase. Please read this policy carefully.

30-Day Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Items marked as final sale
• Personal care items (for hygiene reasons)

How to Request a Refund

To initiate a return or refund, please contact our support team at support@Ximora.store with:

• Your order number
• Reason for return
• Photos of the item (if damaged or defective)

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@Ximora.store. We will arrange a replacement or full refund at no additional cost to you.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at support@Ximora.store.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@Ximora.store.